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Can I cancel an order?
Cancel an order and get credit back
Yes. Open the order and press Cancel. If you already paid, the money goes to your credit balance, not back to your card, and you can use it on your next order.
On the day of the order, you can only cancel before Food Service's cancellation time. The time is shown in the message if you're too late. Orders for later days can be cancelled at any time before then.
Before you start
- Orders marked Submitted status or Paid status can be cancelled. Completed status and Cancelled status orders can't.
- Orders for a date that has passed can't be cancelled.
- Want a different day instead? Change the date of the order. You don't need to cancel and re-order.
Cancel an order
Open the menu menu icon and choose Orders.
Find the order and open it.
In Update Order Date or Cancel Order, press the Cancel button. On a phone, this panel is below the items.
Confirm when asked. This can't be undone.
How to know it worked
The order shows Cancelled status. For a paid order, the refund appears in Credit Orders straight away, and we email you a confirmation.
If this happens
“The cut-off time has passed”
It's past the cancellation time for that day. Contact Food Service as soon as you can on 1800 LUNCH.
I wanted the money back on my card
Refunds for cancelled orders go to your credit balance. If you need a refund to your card, contact Food Service.
It says a payment is still being checked
A payment for this order hasn't finished yet, so it can't be cancelled until that's sorted out. Contact Food Service and they'll check it.