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Why was my order cancelled?
Missed the deadline? Why an order was cancelled
Orders that weren't paid by the ordering deadline are cancelled automatically. You haven't been charged. Place a new order if there's still time.
Why it happened
- Not paid in time: the order was still in your cart at the ordering deadline.
- Out of stock: an item ran out before the order was paid.
We email you when an order is cancelled this way. The email is titled “Order Cancelled by System”.
What to do now
Check the date. If ordering is still open for that day, start a new order.
Pay for it straight away. An order isn't placed until it's paid.
Check it shows Paid status in Orders.
A cancelled order can't be restarted. You need to place a new one.
If this happens
I paid, but the order was cancelled
Contact Food Service with the order number and your payment details. If a payment was still being checked at the deadline, you'll have had an “Order Confirmation Under Review” email instead. See Payment not confirmed.