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It said my payment wasn't confirmed. Did it go through?
“Payment Not Confirmed”: what to do
Don't pay again. We couldn't confirm the result with your bank, so the payment may still have gone through. Check Orders in a few minutes.
Wait for the result before trying another payment.
What to do
Wait a few minutes.
Open the menu menu icon and choose Orders.
If the order shows Paid status, you're done.
If it still shows Submitted status, contact Food Service on 1800 LUNCH or support@schoolportal.net.au. They'll check whether the payment went through.
Near the ordering deadline
An order whose payment is still being checked isn't cancelled at the deadline straight away. You may get an email titled “Order Confirmation Under Review”. If no payment is confirmed, the order is cancelled and you aren't charged.
If this happens
My bank shows a charge but the order is unpaid
Contact Food Service with the date, amount and order number. Don't pay again until they reply.