You may see this as a “Payment Not Confirmed” alert, or as a message saying “Payment was not confirmed”. Either way it means the same thing. When the message says to check “My Orders”, that is the Orders page in the menu.
Wait for the result before trying another payment.
What to do
Wait a few minutes.
Open the menu menu icon and choose Orders.
If the order shows Paid status, you're done.
If it still shows Submitted status, contact Food Service on 1800 LUNCH or support@schoolportal.net.au. They'll check whether the payment went through.
Near the ordering deadline
An order whose payment is still being checked isn't cancelled at the deadline straight away. You may get an email titled “Order Confirmation Under Review”. If no payment is confirmed, the order is cancelled and you aren't charged. If it can't be settled automatically, Food Service checks it by hand.
If this happens
My bank shows a charge but the order is unpaid
Contact Food Service with the date, amount and order number. Don't pay again until they reply.
Get in touch about an order, a payment or your account.
How to contact Food Service