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Why did my payment fail?
Payment declined or failed
A “Payment failed” message means you weren't charged. Check the card details, finish any bank confirmation, then try again or use another card.
Try again
Read the message. It usually says why the payment failed.
Check the card number, expiry date and security code.
If your bank asks you to confirm in a pop-up or its app, finish that step without closing the page.
Press the pay button again once, or choose a different card.
If this happens
My bank shows a pending amount after a failure
Failed payments aren't taken. A pending amount is released by your bank, usually within a few days.
“Checkout Changed”
Your cart or total changed while you were paying. Check the total and pay again.
“There is not enough stock to complete this transaction”
An item sold out while you were checking out. Change the order and try again.
I don't know whether it worked
See Payment not confirmed. Don't pay again until you've checked.